Should you feel dissatisfied with any aspect of our service, then please email firstname.lastname@example.org. We will carry out an immediate and independent investigation into your complaint and we will provide a written response. We will acknowledge your complaint promptly and aim to resolve it within 3 business days. If we are unable to do so, then we will keep you informed of progress and respond within 8 week.
If we do not resolve your complaint to your satisfaction, and you are an eligible complainant as defined by the Financial Conduct Authority, you will have recourse to the Financial Ombudsman Service. Their contact details are:
Financial Ombudsman Service
You can find out more information on how to complain to the Financial Ombudsman Service by going to their website https://www.financial-ombudsman.org.uk/consumers/how-to-complain or by calling the numbers below.
020 7964 1000 (switchboard)
+44 20 7964 1000 (for calls from outside the UK)
020 7964 1001 (main fax)
0800 023 4 567
Calls to this number are now free on mobile phones and landlines
0300 123 9 123
Calls to this number cost no more than calls to 01 and 02 numbers
For full details please contact your adviser firm.